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VIRTUAL PHONE RECORDING SYSTEM  (VPRS)


Record Anything from Anywhere at Anytime with 
VoiceStamps Virtual Phone Recording System. 


ADVANTAGES OF HOSTED CALL RECORDING:

No Hardware, Software, or Equipment to Maintain:
No equipment involved, no moving parts, 100% digital recordings and data storage technologies.

Supports Mobile, Virtual, and Remote Users:
It works anywhere, 24/7, with any phone,
including mobile phones.

Supports Voice and Data Retrieval Systems:
You may listen to your voice recorded messages from anywhere by email, phone, web, ftp, web-email, cd.

Virtual Recording Solutions:

Inbound Call Recording works simply by calling straight into the VoiceStamps system, 3-way call, bridged call, call into our system.  Upon entering our system recording sessions can be launched automatically or with press of a touch-tone button. Automated Attendants can be setup to instruct callers and collect voice or touch-tone responses. Inbound call recording is the type of call recording we use for services like Verbal Contracts, Third-Party Verification, and ACH or Credit Card Payment Processing. This type of configuration allows you to pick which phone calls you want to record.

Outbound Call Recording
works basically like a calling card platform but with all your calls being recorded.  This service comes with dedicated toll free number and PIN for you to make outbound recorded calls.  This type of configuration allows you to pick which outbound calls you want to record.

Flexible Call Recording Solutions:

Trunk Side Recording:
VoiceStamps has recording equipment cross connected with a toll free carrier and placed in front of the phone companies switching equipment, so the entire call can be captured, even the initial rings before call is answered. This style of call recording configuration is often called Trunk-Side Recording.  Trunk-Side Recording automatically captures time and date, caller id, ring to number, and call duration for every single call for a complete call recording and monitoring solution.

Station Side Recording:
VoiceStamps also has call recording equipment placed behind the phone companies switching equipment and behind VoiceStamps PBX and Firewalls and in parallel with our IVR Platform. This style of call recording configuration is often called Station-Side Recording. Station-Side Recording automatically captures time and date, caller id, record id, call center id, agent id, customer phone, and any other information you collect and displays via the web in real-time.

Dual Recording:
Trunk Side and Station Side Recording can  be combined together like our Professional Third Party Verification service that includes call center recording and monitoring with quality control and call review and scoring process.



APPLICATIONS FOR THIS SERVICE?
- Call Center Monitoring and Quality Control
- Third Party Verifications
- Outbound Telesales Operations
- Sales Order Verification
- Travel Arrangement Verification
- Long Distance Switching and Signup
- Energy and Power Company Switching and Signup
- Verbal Contracts over the Phone
- Record Pricing Agreements with Vendors
- Record Stock Trades with Brokers
- Record Phone Conversations with Attorneys
- and many more applications...


WHO USES THIS SERVICE?
- Anybody wanting to record anything anywhere
- Outbound Telesales Providers
- Infomercial Companies on TV 
- Telemarketing Companies wanting to confirm orders
- Long Distance Switching Customers
- Travel Agencies Verify Trip Packages via Telephone
- Purchasing Agents wanting to Confirm Prices
- Stock Traders and Investors wanting to confirm trades
- Attorneys wanting to record conversations
- Sales Reps driving on the road
- Order Takers confirming orders
- Customer Service Reps
- Any company needing quality assurance


Call Logging and Call Detail Reports (CDR):
A summary of call activity is maintained for all calls channeled through VoiceStamps. All activity is stamped with the time, date, and duration of the call into a database and viewable in real-time via the web.

Real-time Call Details Reports Available:
You can login to the web and see your call activity on a per number basis with time and date stamp, caller id, and call duration.


The Virtual Call Recording System is used to configure the VoiceStamp Products listed below:

Verbal Contracts
Third Party Verification
IVR Credit Card Processing
IVR Check Processing
Custom IVR Applications

 

 

 

phone: (866) 892-5333     fax: (888) 522-7481